Cancellation Policy

Cancellation by the renter

Please bear in mind that a cancellation represents an inconvenience for the owners/hirers. However, we understand that unexpected event can occur and that the Swiss climate is sometime capricious.

Also, we have implemented a differentiated cancellation policy. The choice of policy is left to the goodwill of each owner. And the applicable policy will be indicated on each listing.

  • Flexible policy: free cancellation up to 24 hours before departure
  • Moderate policy: one day will be charged in case of cancellation. 
  • Strict policy: 100% of the reservation charged in case of cancellation

How to cancel? Log into your account and cancel directly in your profile (my bookings tab).

Cruizador_Cancellation Policy_Summary
Cruizador cancellation policy (summary)

In the event of repeated/systematic cancellations, Cruizador will have the right to sanction the renters.
In any case, an early return of the rented motorcycle, does not provide a refund/credit right

 

Cancellation by the owner

An owner can cancel a booking. Unexpected event can occur (motorcycle not available e.g.). Thus, he needs to inform as soon as possible but if possible 72h in advance before the beginning of the rental. This will allow Cruizador to find a new vehicle for the renter.

How to cancel? Log into your account and cancel directly in your profile (my bookings tab).

Cruizador gives its best to guarantee a smooth communication between the owners and the renters. However, renters count on the owners to start planning their getaway and organize everything.
Consequently, repeated cancellation could lead to an exclusion (temporary or definitive) from the Cruizador marketplace. Presently, there is no cancellation penalty for the owners. However, Cruizador reserves the right to modify this policy should it become a recurring issue in the future. 

 

Cancellation in the event of non-compliance with rental conditions

As mentioned in several places on the platform, only renters over 25 years old and in possession of a valid permit of the corresponding category for at least 3 years are entitled to rent on Cruizador.

Currently, we have implemented a relatively flexible registration/booking process. In fact, in order to guarantee fluidity, we prefer to allow a renter to make the booking request and the owner to clarify the availability without the renter being (already) verified. And the renter can do the verification procedure in a second step.

However, we have encountered several abuses. This means that some renters make the booking request when they know they do not comply with the rental conditions.

Also, if the renter cannot attest to the fact that he complies with the rental conditions before departure,

 a penalty of up to one rental day will be charged.

It is a compensation for the time that all parties involved are losing. Why do we charge a penalty fee? We tell you all about it with plain facts and solid arguments:

Sanctions for non-compliance with rental conditions -> here <-

 

Late return fees

An expected event can happen. But please inform the owner as soon as possible so that he can organize himself accordingly. A smooth communication between the owner and the renter allows the community to function efficiently.
In case of a late return, passed a 60min buffer-time, the owner has the right to charge an additional rental day, plus a CHF 50.- late-return fee (flat). For every 24h-period of time, an additional rental day will be charged and so the late fees and the insurance costs (if applicable).

Search

March 2024

  • M
  • T
  • W
  • T
  • F
  • S
  • S
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31

April 2024

  • M
  • T
  • W
  • T
  • F
  • S
  • S
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
Brand
Price

Compare listings

Compare