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Thanks to the first experiences and numerous feedbacks from our users, we wanted to write a user guide for our owners and present you the functioning of our platform in more details. user-guide-owner
If you are not familiar with the terms km/day allowance, verified renters, personalized prices, min/max rental duration, etc. you might probably learn one thing or two.
All the management of your ads is done from your user account. This is your single access point for:
However, we have introduced new functions to give you more autonomy in managing your vehicles. And don’t forget, when you make a modification, to click on “update” to save the new information. user-guide-owner
Currently, and to streamline transactions, an interested renter can make a booking request before being verified. Why? This way, the owner can already clarify his availability, and at the same time the renter can upload his documents in the system. Verified renters have a ✅ next to their username.
In all cases, if the renter does not meet the requirements (25 years and 3 years license), there is NO rental. Because otherwise, our insurance would not cover damage. user-guide-owner
When you receive a booking request, you have 24 hours to confirm it. Without action on your part, the system will cancel the request and the renter will have to make a new request. Also, be reactive and don’t let your chance pass. A fluid communication with the renter is also a guarantee of trust.
At the same time, the renter will have to have his profile verified by uploading the documents. Once this step is completed, the system will indicate the reservation as successful. You can then make an appointment with the owner.
So before setting an appointment and blocking time for the key hand over of the keys, make sure that the reservation is effective: the status must change from “processing” to “booked“.
So in a nutshell, how does a typical booking process look like on Cruizador.
You can block dates in the calendar, e.g. when your vehicle is not available (garage service), when you need the bike for test drives (open day at your dealership) or when you use it for a longer period (e.g. road trip). Click on the date in the calendar tab to block, and click again to unblock. And don’t forget to save your changes. user-guide-owner
You have the option to add a custom price and select the duration to apply for this price. For what purpose? You would have the possibility of making a low and high season price for example, or of applying a higher price when there is a holiday (eg the WE of Swiss National Day August 1st). However, we invite you to stay (price) competitive in order to put all the odds on your side.
You have the possibility (for an extra-charge of 35CHF for 14 days), to put your listing in the spotlight. It will appear at the top of our home page, as well as in search results. You will therefore gain visibility and traffic to your ad. user-guide-owner
The minimum rental period is 24 hours. We do not want to make hourly rentals, which would be too restrictive for users. Indeed, do you want to fill out the contracts, inspect the vehicle, etc. for a 2-hours rental?
However, you can indicate a higher minimum duration (for example min 2d), but be careful because a too long minimum duration could be an obstacle for the prospective renters.
In addition, you can indicate a maximum reservation duration, if you do not wish to part with your vehicle beyond a certain duration (eg max 7 days). Please also note, a too short maximum duration could be a deal breaker for prospective renters. And keep in mind that a longer rental means more money for you and no additional work 🙂
We also offer the possibility of making long-term pricing, 7 days and more, and 30 days and more. Even if it is optional, this function encourages prospective renters to rent longer. We are also working on the introduction of a facultative progressive discounting percentage, but this will probably happen later in the year. user-guide-owner
Until now, the rental of the equipment (helmet, gloves, etc.) was done at the goodwill of each owner on a mostly free basis. But since 2022, they now have the possibility of renting equipment and setting the price per item themselves. How to do that?
You can currently rent out 6 types of accessories/equipment: Helmet, gloves, jacket, pants, GPS, side/top cases
So yes, in this period of pandemic, some will be resistant to the idea of making their helmets available, for example. But why not buy an additional one, even a cheap one, to give weight to your ad? And no need to buy a Shoei or an Arai.
In any case, this option remains optional, but it will give weight to your ad. Insofar as a considerable number of tenants do not / no longer have all the necessary equipment. And it will allow you to generate additional income. It’s win-win 🙂 !
Please bear in mind that a cancellation represents an inconvenience for the renters. However, we understand that unexpected event can occur (technical problem with the bike e.g.).
How to cancel? Log into your account and cancel directly in your profile (my bookings tab). Detailed infos about cancellation policy here
For the renters, we have implemented a differentiated cancellation policy. The choice of policy is left to the goodwill of each owner. And the applicable policy will be indicated on each listing.
Flexible conditions are applied by default. Contact us if you want to apply the strict conditions. We will make the adjustment in the system.
However, keep in mind that a strict cancellation policy can be a drag for potential renters. Since motorcycling is strongly linked to the weather, flexible conditions will reassure those interested in renting your vehicle. user-guide-owner
The dynamic of our community is based on peer reviews, both from renters and owners. Thus, we believe that respectful and punctual renter should be rewarded. And the others sanctioned with a bad grade.
Your review may also help other potential owners who might rent out their bike to this particular renter (punctuality, communication, cleanliness, etc.). How to proceed?
In the event of a problem with a reservation, for example a late return, exceeding the km/day package or a damage, you can notify us directly from your user account.
You will then be asked to fill out a form to describe the problem.
Cruizador charges transaction fees to owners and renters.
This commission covers the development of the platform, the marketing costs, as well as the technical support, the management of the claims if necessary, etc. We hope to be able to reduce the commission, when we have sufficient volumes and above all when we can renegotiate the various fees with our service providers. But for now, if we want to keep guaranteeing the quality of the platform, respond to all your messages personally, follow up, etc. we must be able to cover our costs.
However, we have done a rentability calculation for you. Did you know that with Cruizador, from 13 rentals per year, you have covered ALL your ownership costs? Also, your motorcycle not only costs you nothing, but also brings you a net income. Learn more here.
Well, we hope you’ve learned a few tricks and that you will find these new features to be helpful.
And remember to read our tips and tricks on how to earn new rentals (here). user-guide-owner