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Welcome User

Help for the renters

You have questions and still cannot find the corresponding answer? Did you take a look at the “how it works” section or at our FAQs?

Who can rent a motorcycle on Cruizador ?

Currently, for insurance purposes and for trust reasons vis-à-vis the owners, we ask that the renters are aged 25 min. and that they own a valid motorcycle endorsement for at least 3 years (corresponding to the category of the rented vehicle). This might change in the future but no exceptions now.

For foreign renters, we ask them to give a proof of residence (electricity/gaz/phone bill e.g.).

Additionally, the renter

  1. Has to own a valid credit card with a sufficient limit (to cover the deposit);
  2. Needs to be able to operate the rented motorcycle, i.e. to have the capacities (e.g. a person who cannot touch the ground when seated on the motorcycle);
  3. Show up with the proper attire (helmet, gloves, etc.) and;
  4. Does not have to be under the influence of drugs or alcohol.

Should the owner have reasonable doubt, he/she can ask the renter to demonstrate his/her capacities briefly. We encourage you in any case to rent a motorbike that you will feel safe to drive.

Am I allowed to take a passenger?

Yes, you can take one passenger with you. However, you will remain the only driver. Additionally, your passenger will need to be able to reach the foot pegs whilst seated for instance.

Book/rent a motorcycle

For any booking, we will pre-authorize your credit card for a given deposit, set by the insurance company.

When accepting each booking, you are agreeing to enter into a rental contract with the owner (template made available by Cruizador). When signing this contract, you accept to comply with the traffic laws and the general terms and conditions. These documents will make you, renter, liable for the financial and legal consequences of your conduct.

The renter is furthermore obliged to show a valid motorcycle endorsement (driving license, category has to match with the one of the motorbike rented) before taking off. The name on the driving license has to match with the one on the rental agreement. Should the renter be uncapable of producing such document, or should he/she has misrepresented his/her identity, the owner has the right to cancel the booking, with no refund possibility for the renter.

Cancel a booking

Please take notice of our cancellation policy on the dedicated page (here).

Equipment

As mentioned in our general conditions, it is the renter who is responsible for showing up with the regulatory equipment (approved helmet, jacket, gloves, etc.). However, the owners can optionally make this equipment available. If this option is done complementary by the owner, it will undeniably have a positive impact on the attractiveness of your ad. Indeed, some bikers resell their motorcycle and the equipment that goes with it for family or professional reasons. And they will probably not buy all the equipment for one or two rentals a year. Consequently, it’s an additional selling point for your ad if you can provide the basic equipment.

Vehicle inspection

Before handing over the motorbike key, we recommend you to make an inspection round of the motorcycle and to fill out the inspection form (template available), in order to list and document all the damages prior to the current rental. This document, dated and signed by both parties, will be used to handle claims and disputes. You can also document existing damages/conditions with pictures.

Maintenance of the vehicle/fuel

The owner is responsible to rent out a functioning motorcycle. Additionally, he/she will rent the bike with a full tank.

The renter on his/her side will

  • Bring back a clean motorcycle and full tank.
  • Control the functioning condition of the motorcycle during the rental time (e.g. fluid levels);
  • Protect the vehicle against theft within the realms of possibility (by favoring guarded parking e.g.)

Il will inform/announce all the damages/theft that have happened during the rental period.

Accident/damages

Procedure to follow in the case of an accident/damage

  1. Seek medical attention if needed;
  2. Notify the police if needed (e.g. injured person);
  3. Notify Cruizador support within 48h max. following the event;
  4. Fill out an accident report with the people involved;
  5. Document the event (name and contact of involved persons, pictures, etc.);
  6. Cooperate with Cruizador to diligently treat the case with the insurance.

Your question/problem has not been answered/solved yet? Contact us and we will try to diligently handle the case.