User guide for renters

Biker Cruizador

Thanks to the first experiences and numerous feedbacks from our users, we wanted to take advantage of a short article to present some of the advanced features of our new platform. If you are not familiar with the terms instant booking, profile validation, etc. you will probably learn one thing or two.

All the management of your bookings is done from your user account. This is your single access point for:

  • Cancelling a booking;
  • Prepay your booking(s);
  • Chat with the owner(s);
  • Update your profile, etc..

Profile verification

It is a unique but mandatory step. We recommend that you do this when registering. What is done no longer needs to be done 🙂 Go to the profile tab -> verification -> upload your documents and click on request verification. Once your documents are received, and as long as you meet the conditions, we will validate your profile and a ✅ will appear next to your username. The owner will know that you have been verified by Cruizador and will validate your request more easily.

Profile

You can upload a profile pic, as well as write a small bio. If this is optional, it has a great (positive) impact on trust. Remember that you are going to rent the bike from someone who does not necessarily know you, even if we have checked your documents. When someone comes to your house, you like to know who you are dealing with, right? So remember to include some information such as the type of biker you are, the motorcycles you’ve already ridden on, etc. It takes a few minutes only but everyone wins 🙂

Instant booking

Instant booking is a function intended mainly for professionals, but which can also be activated by individuals. This function basically allows you to “skip a step”, that is to say that the system will consider your vehicle as automatically available (unless dates are indicated as unavailable in the calendar) and automatically validate the request. You, as renter, will be required to directly enter his credit card information and the request will be validated more quickly. In any case, a cancellation is always possible from your user account, even if the request has been validated. Please consider our cancellation policy (here).

Search filter(s)

You can use filters to refine your (search) critera. You can filter by

  • Price
  • Make
  • Type of bike
  • Location

Km/day allowance

Some owners offer an unlimited number of Km/day. Others have decided to put an upper limit. Eg. 200km/day. The km/day package is indicated on each listing.

CruizadorEach additional km will be charged on a flat-rate basis of 0.30 CHF/add. km (this amount may change, please refer to our general conditions on the site). On the vehicle inspection form, you will write down, with the owner, the number of existing km when the vehicle is picked up and the new number when you return it, so that you avoid any misunderstanding. And if the package is exceeded, you will be charged on your credit card upon return of the vehicle.

In all cases, and regardless of the number of km/day offered by the owner, it would be advisable for you to mention to the owner, at the time of booking, if you plan to travel a lot of kilometers with his vehicle. Indeed, there is a big difference if you go for 500 km or 5,000 km ride out!

Gear/equipment

As mentioned in our terms & conditions, it is the renter who is responsible for showing up with the regulatory equipment (approved helmet, jacket, gloves, etc.). However, the owners can optionally make this equipment available. If this is the case, it will be clearly mentioned in the description of the bike.

Cruizador

Vehicle inspection

When handing over the keys, we recommend that you take an inspection tour of the vehicle, using the form provided by Cruizador, in order to document all damage(s) prior to rental. This document, dated and signed by both parties, will serve as the basis in the event of a claim. You can also document existing damage(s) with pictures.

Minimal duration

The minimum rental period is 24 hours. We do not want to make hourly rentals, which would be too restrictive for users. Indeed, do you want to fill out the contracts, inspect the condition of the vehicle, etc. for  a 2h rental?

Payment

You are only charged at the end of the reservation. However, we store your credit card information in our system to guarantee the seriousness of the rental request.

Once availability is confirmed, you have 24 hours to enter your credit card information. After this period, and without any action on your side, the system will release the vehicle in order to make it available to other users. Also do not wait to risk seeing your reservation slip through your fingers.

At the latest 24 hours before picking up the vehicle, we block the deposit. Make sure you have a sufficient limit on your credit card. When returning the vehicle, you inspect the vehicle (no damage), check the number of kilometers traveled (if applicable), that there is no overcharge (late return e.g.) and that everything is in order. Once we have received this information, we will charge your credit card for the corresponding amount. The amount indicated by the system during the reservation request is therefore an indicative amount. These are the indications on the rental contract (start/end date) and the inspection form which will be used for the final invoicing.

And remember to consult our “help for renters” sections (here) and our FAQs (here). We discuss other topics related to rental.

Cruizador

Hey! I am the founder and the Chief Biker Officer at Cruizador. Biker and travel enthusiast for a long time, it was in 2018 that I decided to launch this new service, hoping that it speaks to the greatest number of bikers who share the same philosophy and the same thirst for wide open spaces. It is with pleasure that I take note of your comments, ideas for improvement, etc. Ride on!

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